Update on Yahoo situation #2

Got reply. They refuse to ask me my secret question.

Let me get this straight.

I'm writing to them from my alternate email which they would have used to send me my password reset IF their usual channel had worked.

They insist I give my secret answer without asking me the question. Even credit card companies ask you your security question, and they even have several questions for you to choose to answer.

AND all this is after they ask me for a photocopy of my ID, my country, my birth date, postal code, plus 4 or 5 other details.

I'm almost beyond frustrated.

I'm going to ask to speak to a manager if this goes on. VERY angry now.